Description

On November 30, 2022, the launch of Chat GPT marked a momentous step towards mainstream AI awareness, amassing over 100 million users within two months. This introduction spurred a rapid expansion of applications, tools, and integrations with the AI technology. 

Connor Heaton, VP of Intelligent Automation and AI at Strategic Resource Management, Inc. joined the Banking on Digital Growth Podcast to emphasize the vast potential of AI tools, especially Large Language Models (LLMs), in the financial realm. 

Their potential to transform customer service, risk assessment, fraud detection, and financial forecasting is remarkable. However, there are challenges, such as inherent biases in the AI models, the ‘black box’ problem which alludes to the lack of transparency in AI decisions, and the risk of over-relying on AI without human oversight.

Understanding and leveraging AI is paramount in today’s dynamic technological environment, and humans must learn to collaborate with AI to drive innovation, growth, and value creation.